Please note that most products and services on the Objective3D websites are sophisticated 3D Printing Solutions aimed at mechanical engineers and other manufacturing and design professionals. These products generally cost hundreds and thousands of dollars and Objective3D Pty Ltd does not consider them to be consumer products.
Information Collected from Online Visitors
In general, you can visit the Objective3D websites without telling us who you are or revealing any personal information about yourself, such as your name, phone number, or postal or email address. Our web server collects IP addresses to obtain certain aggregate information concerning the use of our website. An IP address is a number that is automatically assigned to your computer whenever you’re surfing the web. We do not link IP addresses to any personally identifiable information. Therefore you can remain anonymous when you visit our website.
Our web servers also collect information such as number of visits, average time spent on the site, and pages viewed; however, this information is not traceable back to an individual user. Objective3D Pty Ltd uses this information to analyse how people use our site and generate ideas on how the site might be improved.
Some of our web pages utilize “cookies” so that we can better serve you with tailored information when you return to our site. A cookie is data that our website may send to your browser and it is kept on your computer to facilitate your next visit to our site. The cookie data may improve form interactions based on information you have previously given to us. For example, in some cases, we will allow you to bypass a web form if a form cookie exists, or we may pre-fill a form with previously supplied contact information. You can, if you wish, set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
Occasionally you may be asked to give us more specific information about yourself, such as when you download software, register for a seminar or other event, respond to a survey, enter a contest from our website, and register at the customer portal. Supplying such information to us is optional, but you may be unable to complete certain transactions without giving such information.
Entities Collecting Personal Information
The information provided at this site is collected by Objective3D Pty Ltd, 33-35 Yazaki Way, Carrum Downs, Victoria 3201. Our telephone number is Australia: 03-9785 2333 or New Zealand: 09-801 0380
This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected.
Information Collected via Marketing Activities
Objective3D Pty Ltd conducts many different marketing activities by which it may collect your personal information. For example, we collect contact information at trade shows, we rent lists of email addresses for marketing campaigns, we invite the public to download free whitepapers, e-books and videos from our website in return for providing us contact information, we run contests for which participants may provide basic information about themselves, and we obtain addresses from publications that target the industries from which we hope to attract customers. When we rent lists of names and addresses, we rent them from entities that provide only names of individuals who have “opted in” to receive communications from companies such as Objective3D Pty Ltd and we typically do not receive the actual contact information but only the ability to send an email or mail to the contact from a bonded mail house.
The Use of Personal Information
Objective3D Pty Ltd may use the personal information you provide us for a variety of purposes, including registration, authentication, and marketing. We may use the information to inform you of special offers, contests, upgrades, and other 3D Printing products and services that may be of interest to you. When you are a customer of Objective3D Pty Ltd, we may use your personal information to contact you for a wide array of customer relation/customer service purposes, such as to inquire whether you intend to renew maintenance service agreements with Objective3D Pty Ltd or to request that you respond to a survey concerning our products and services or to address a question regarding an order.
Objective3D Pty Ltd may also share personal information with its partner company, Objective3D Parts, for sales and marketing purposes. Additionally, we may share personal information with business partners when the business partner is sponsoring an event with us or participating in a marketing promotion with us.
We may also provide you with materials concerning the products and/or services of our affiliates and other third parties we think may be of interest to you. We may do this by emailing information to you or providing your name and address to a bonded mail house that mails information on behalf of a third party. The bonded mail house is prohibited from providing the third party with your name and contact information and is obligated to either return the information to us or destroy the list following the mailing. Unless we inform you otherwise at the point at which we collect your information, we will not provide your personal contact information directly to a third party not otherwise described herein.
Objective3D Pty Ltd products and services are not marketed to children under the age of 13 and Objective3D Pty Ltd does not knowingly collect personal information from children under the age of 13. Objective3D Pty Ltd is committed to protecting the privacy of children and if Objective3D Pty Ltd becomes aware that such information was collected, it will treat that information as sensitive.
If you do not wish to receive information about additional Objective3D products or services or those of its affiliates, partners, and other companies, please let us know by emailing [email protected] with the subject REMOVE and we will respect your wishes. Emails we distribute describing offers we think may be of interest to you also contain instructions as to how you can opt-out of future email communications.
Objective3D Pty Ltd stores the personal data of website visitors and customers indefinitely and may maintain and process such information directly or indirectly in one or more databases in Australia and elsewhere. We may hire other companies to provide services on our behalf that may involve the storage and use of your personal information, such as for delivering emails. Any such company or third party is required to maintain the confidentiality of that information and is prohibited from using that information for any purpose other than as authorized by us. If you provide personal information to Objective3D Pty Ltd, you agree and consent to the storage and usage of this information anywhere that Objective3D Pty Ltd and its affiliates maintain offices (around the world), for a variety of purposes, including those described above.
Objective3D Pty Ltd may also disclose such personal information if required by law or if Objective3D Pty Ltd believes in good faith that such disclosure is reasonably necessary to comply with legal process (for example, a warrant, a subpoena, or other court order) or protect the rights, property, or personal safety of Objective3D Pty Ltd, our customers or the public.
Web Site Analysis
Objective 3D Pty Ltd uses the services of a third party vendor to help us measure and analyse the effectiveness of our website and how visitors use www.direct3dprinting.com.au and www.objective3d.co.nz .To do this, we may use web beacons and cookies provided by this third party vendor. The type of information we collect includes the pages visited and navigation patterns, which helps us learn how visitors use our site, what information is of the most interest to our customers and visitors to our website. Although the third party vendor logs the information coming from our site on our behalf, Objective3D Pty Ltd controls how that data may and may not be used.
Updating Personal Information and “Opting Out”
Objective3D Pty Ltd wants to ensure that the information it collects is accurate. You may notify us of any change to your address, phone number, email address or other information by sending us an email message at [email protected] or by notifying us in writing at:
Objective3D Pty Ltd
33-35 Yazaki Way
Attn: Marketing Department
If at any time you wish to “opt out” of receiving information from Objective3D Pty Ltd or its partners or other companies, please notify us by sending us an email or written message to the addresses shown above or by emailing us at [email protected] with the subject REMOVE. Please note that due to lead times on certain mailings and other contacts, you may continue to receive communications for a period following your “opt out” notification.
Changes to this Policy
Objective3D Pty Ltd provides various community activities to its users, including discussion forums (see the Community page at the Objective3D website). Participation in these activities is voluntary and it is very likely that personal information will be exposed to other members of the community if you participate. Objective3D Pty Ltd takes no responsibility for maintaining the privacy of any personal information you make available to members of any community identified as such on the website.
Third Party Sites
Information Collected in Connection with Technical Support and Use of that Information
Generally, Objective3D Pty Ltd’ technical support team can obtain customer contact information via the serial number and registration data it maintains in its customer database. Objective3D Pty Ltd may use this contact information to respond to support inquiries and/or to request additional information from the customer.
Occasionally Objective3D Pty Ltd must obtain files and/or model information to assist it in diagnosing technical support issues. Objective3D Pty Ltd may share model and file information provided by a customer with a licensor of component technology included in a Stratasys product if Objective3D Pty Ltd considers that appropriate to assist it in diagnosing or resolving a customer problem. All such licensors are also contractually obligated to protect the confidentiality of customer models and files.
Some third party software that interoperates with the Stratasys 3D Printing software, such as Microsoft’s Windows® operating system software, may request data from your system in order to assist in diagnosing issues. You will be informed of the need for this information and may choose whether to provide it to the third party software. The third party will be responsible for any privacy issues related to the information you provide to its software.
Questions or Concerns
We hope this policy statement helps you understand Objective3D Pty Ltd practices with respect to your personal and business information. If you have any questions or concerns, please contact us at Objective 3D Pty Ltd, 33-35 Yazaki Way, Carrum Downs, VIC 3201 Attn: Marketing Department or via email at [email protected]