Customer Support

We believe in not only delivering the world’s leading 3d printing technologies, but most importantly, providing Australia’s leading ongoing customer support and consumables supply.

1 Hour Phone Support. Same Day Service Support

Objective3D provides same day support via phone with a guaranteed response time of 1 hour on any working day. All your support needs will be addressed by a qualified engineer with over 10 years Stratasys 3D printing experience.

No.1 Stratasys Customer Support Winner – Asia Pacific

Proven Performance – 2013 and 2015 Winners. 90% of our service engineer visits for 3d printer issues are resolved on the 1st visit. Don’t risk your ongoing support with anyone else.

Local Supply of all Consumables and Spare Parts

Fast and efficient turnaround with local supply of spare parts and consumables results in maximum system uptime.

Our Support Service Includes:

  • Phone & Onsite Support
  • Repairs and Maintenance
  • Installation and Training
  • Software & Hardware Upgrades
  • Preventative Maintenance Upgrades Visits
  • Annual Maintenance Contracts
  • Comsumables & Spare Parts
  • Bureau Service – 3D Parts Printing
  • Materials Management
  • Corporate Advantage Membership

Installation and Training

Objective3D offer a complete turnkey 3D printing solution, including installation and training for the complete range of Stratasys 3D printers.

Our technical support engineers are Stratasys trained and certified to the highest levels and will be responsible for the installation and calibration of your new 3D printer. To ensure you get the full benefit from your investment, our technicians provide full instruction on hardware and software features, printer operation and system capabilities, including routine maintenance and good house keeping.

Maintenance Contract Benefits

Benefits of a Maintenance Contract include:

  • Budgeted maintenance and service costs
  • Phone support for application and technical queries
  • Onsite support for repairs and maintenance
  • Priority support in the event of breakdown
  • Obligation to shorter on-site response time
  • Free Annual Service
  • All hardware and software updates included
  • Proactive preventative maintenance
  • Free Spare Parts and Labour
  • Discounted training sessions for operators
  • Complimentary printing of your 3D parts, should you experience an extended breakdown
  • Free professional advice and tips from our team of onsite engineers
  • Savings on Consumables
  • We print 3D parts for you at discounted rates through the Objective3D Corporate Advantage Programme.

Objective3D can offer annual maintenance contracts designed to meet your specific operational needs. If you are currently not enrolled in a maintenance contract, and would like to add a contract or consider renewing, simply complete the webform to your right and we will get back to you with the details you require.